Submit a deletion request
Sign in and request account deletion →
Use the email address associated with your LockFleet administrator account. After sign-in, open Account & privacy, choose the deletion scope, enter the confirmation phrase and submit the request.
If you cannot access the account, email info@sweetphoenix.co.za with the subject “LockFleet account deletion”. We will verify control of the email or business before acting.
What will be deleted
For an individual administrator account, active memberships, invitations and personal account references are removed or de-identified. For a business workspace closure, tenant configuration, devices, policies, application metadata, stored private APKs, commands, support-session records and operational usage data are deleted after authorised closure is confirmed.
What may be retained
Limited billing, transaction, fraud-prevention, security and legal-claim records may be retained where required or permitted by law. These records are isolated from normal product use and retained only for the applicable purpose. Payment-provider records are controlled under that provider’s retention obligations.
Timing and device preparation
A request enters a seven-day safety period during which it can be cancelled from the dashboard. Processing then removes or de-identifies in-scope data. Before requesting business closure, remove management from devices that must remain usable and export records the business is legally required to keep.
Subscriptions
Account deletion does not erase amounts already owed. If a paid subscription is active, the business owner should cancel it or ask support to close it as part of the verified deletion request.